RETURNS & EXCHANGE

Returns & Exchanges

THIS SECTION ON “RETURNS AND EXCHANGE POLICY” DOES NOT AFFECT YOUR STATUTORY RIGHTS.

RETURN POLICY

It is important to us that you are completely satisfied with your purchase. We offer free return shipping if you are eligible in return and comply with your return package via _______ (link) using our appointed delivery providers. 

ELIGIBLE RETURNS FOR ONLINE PURCHASE ONLY. 

  • For faulty items: Please submit your images in (link or email)  for an investigation. You will receive a response within 7 working days. 

  • All items returned must have a Return Merchandise Authorisation (RMA) to allow easy identification and prompt processing.

  • We will return unauthorized packages to customers at customer’s cost. 

  • A RMA should be requested via (link) within 5-7 working days from your order date. 

  • Items should be returned in their original packaging, (including aphrodite packaging) unused, and with designer garment tags and brand packaging in original condition. Returns, that are damaged or soiled or with missing parts, will not be accepted and will be returned at customer’s cost, which will include return shipping. Where provided, any designer packaging such as belt, authenticity card, dust bag, packaging bag and garment tag should be included with your return. If the order is returned with missing parts, the return will not be accepted. All shoes should be tried on a carpeted surface before wear, as shoes with markings of any kind will not be accepted for returns. 

Thank you for your kind support. Due to the high volume of inquiries, we will strive to reply to your request within 3 working days. 

NON-ELIGIBLE ITEMS FOR RETURN IN ONLINE AND OFFLINE STORE

The following items do not fall within our return/exchange policy and cannot be returned:

  • All bodywear, which include but are not limited to underwear, boxers, panties, bra's, vests, etc

  • Make ups or any beauty that has sealed then opened and used for trials. 

RETURN SHIPPING FEE

Shipping fee for returns/exchanges is NOT free worldwide. Unless you visit our Physical store in Jakarta to do the exchange for Free. 

REFUND METHODS

We do not guarantee Refunds, We can only provide online store credits in the same item brand that was purchased. 

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    We can do Refunds if and only with the applicable damage items. 

             1)For non-discounted items: We will refund your original payment method for the returned item if the item was sold in the Physical Store within the time period of 48 hours upon purchase.

  • Your refund will be processed within 3-5 working days after your item is received in the same manner as you purchased.

  • Banks may have different processing periods for payments to be reflected in your account. Please contact your bank for further assistance.

              2)For discounted items (using a discount code or a     sale markdown item): cannot be refunded or exchanged in Physical Retail Store.

ARE SHIPPING FEE REFUNDABLE? : “NO”

WHAT ARE ONLINE STORE CREDITS?

  1. For discounted items, refunds will be in the form of online store credits (also known as e-gift cards).

  2. Online store credits can be combined with an ongoing online discount code.

  3. Multiple gift cards can be used concurrently.

When you reach the checkout page, you will see a section labeled "Gift Card or Discount Code." In this section:

  • Enter an online promo code, if any.

  • Then enter the provided code(s) during the checkout process. Please be aware that the provided code(s) is/are linked to your email address and can only be used with that specific email address. They are not transferable.

  1. Online store credits cannot be converted back to cash, bank transfer, or any other forms of original payment methods.

  2. The amount created as a store credit is the amount payable to the customer for returns and/or out-of-stock items.

  3. Store credits have a validity of 6 months from the date of issue.

  4. They can be used to purchase any item on Aphrodite.id (limited only on the same kind of brand that was purchased).

  5. Store credits can only be used for online purchases and will not be accepted/usable at physical retail outlets.

RETURNS FOR FAULTY ITEMS (ONLINE ONLY)

Should you receive an item that is faulty, please follow the return process. 

  • Submit a return request to get your RMA via (link or email) Customer service team will email the shipping label to you for item collection. 

  • Please pack your return item in a secure packaging box to ensure the item is not damaged during transportation. 

  • Please write your order number and RMA number on a piece of paper and insert it into the packaging box. 

  • The returned item needs to be unused (e.g. shoes with markings - as they are used on a non-carpeted surface - will not be accepted) and in the original packaging (e.g. brand tag, authenticity card, dust bag).

  • Damaged or soiled items will not be accepted and will be returned at the customer’s cost, including return shipping, duties, and taxes if any.

  • Please seal the packaging box properly, as the driver will not accept your item in a paper bag or unsealed box.

  • Print and stick the shipping label on the packaging box. 

  • Your parcel will be collected by our team on the next working day (excluding public holiday and weekends), anytime between 10 am to 6pm.


HOW TO RETURN ITEM TO THE RETAIL STORE THAT WAS BOUGHT ONLINE?

1)Submit a return request to get your RMA via (link or email)

2)Please visit our store in Pacific Place Mall Jakarta during their opening hours to return the item. From 10am to 10pm everyday.

3)At the store, kindly present the order number and RMA number. The store team cannot accept your returned item without the RMA number.

4)Once the store has received the returned item in good condition,exchange will be processed.